Walmart IoT

Brief

3-month project to define UX vision for multi-year digital transformation program. Initial UX vendor audit developed into a user-centered deep dive into understanding Walmart's energy business and developing a unified management portal.

Jobs

  • UI, UX, and Information Architecture
  • Jobs-to-be-done, and multi-discipline user journeys
  • Data modeling and visualization
  • Ethnographic research
  • Observability & usage analytics

Outcomes

  • Walmart signed 5 years, $200m+ agreement (press, press, press)
  • Walmart transitioned away from vendors to build internal product UX discipline
  • Reduction of demand-response per store from 4 hours to 15 minutes
  • Unified frontend platform for entire energy business - 4+ organizations
Demand Response UX - Managing set points